Answer tenants 24/7 with our answering service for property management companies
Extend your office hours, establish an after-hours maintenance hotline, get a fast response to your tenants, and more with our property management answering service.
HOW IT WORKS
Get started with an answering service for property management companies in just a few minutes
Add your business details
Tell us about your property management company and how you'd like your calls handled, including any special instructions. We follow them every time.
We pick up on the first ring
We pick up each call on the first ring, no matter the hour of the day. Your tenants get a quick response and will always reach a helpful voice. No more voicemails.
You get the updates and save time
Get call summaries delivered to you via SMS and email. Plus, call recordings are viewable anytime in your account. Get peace of mind and save time as we answer.
ANSWERING SERVICE FOR PROPERTY MANAGEMENT COMPANIES
Why busy property managers need an answering service
We've all been there - showing a property when a tenant calls frantically about maintenance, or trying to focus on lease paperwork while calls keep rolling in. As a property manager, your attention is already split between countless tasks. Traditional property management call centers promise a solution, but often less than exceptional customer service at premium prices.
With Aira, anyone can afford to professionally answer their calls — whether you manage a few doors or hundreds of mid-rise apartments.
With our service, you can take better detailed messages, give faster response to tenants, establish helpful after-hours maintenance call support, and even help screen new potential tenants.
Let Aira's virtual receptionist for property managers handle your calls so you can get back to focusing on the work that creates happier tenants.
Never miss a call from a prospective tenant
Aira's professional answering service for real estate and property managers is like having an in-house receptionist at your leasing office. It can capture all incoming calls, collect the information you need, and email you a detailed summary. This means more qualified leads and less time spent on phone tag.
Increase tenant satisfaction with fast response time
Improve tenant satisfaction by ensuring their calls are always answered on the first ring. Aira can handle maintenance requests 24/7, giving tenants the attention they need when they need it. Happy tenants are more likely to stay, reducing turnover rates.
Extend your office hours to answer around the clock
Maintenance emergencies don't wait for business hours. Aira takes detailed messages—asking the right questions to differentiate emergencies from non-emergencies—so you get all necessary information upfront and forward calls to the proper maintenance team.
KEY FEATURES OF A PROPERTY MANAGEMENT ANSWERING SERVICE
Get all the top features with our after hours answering service property management
We make powerful call answering features affordable for small businesses, so you can run your property management company with less stress and more savings.
24/7 availability
Stay connected day and night. We'll answer every call, whether it's midnight or midday.
Bilingual support
Speak your tenants' language with fluent English, Spanish, and more. Deliver clear, friendly service.
Customizable scripts
Shape every conversation with prompts tailored to your business. Update questions and responses anytime.
Affordability
Get premium service at a fraction of the cost of hiring full-time staff. Scale up or down without overpaying.
Call routing
Direct calls to the right person or department. Forward urgent calls to your maintenance team with call routing.
Message taking
Capture detailed notes on every caller's needs. Receive clear, organized summaries and call recordings.
Appointment scheduling
Book tours and maintenance visits. Set appointments directly with your calendar.
Keep your units occupied
From scheduling tours to lead qualification, Aira captures every detail and routes qualified prospects straight to your inbox or calendar. Spend less time chasing voicemails and more time converting interested renters into long-term tenants.
Customize your scripts and call handling to fit you best
No two portfolios are the same, so your call handling shouldn't be either. With Aira, you control every prompt, question, and escalation path— whether you need to emphasize pet policies, parking rules, or income requirements. Simply upload your guidelines and tweak scripts so every call is handled exactly the way you want.
Route Spanish-speaking tenants directly to a bilingual human
Aira's voice AI automatically detects a caller's language and responds in English, Spanish, or 30+ other languages. It can also be set up to transfer Spanish-speaking callers directly to a bilingual human.
APARTMENT ANSWERING SERVICE
How to get started with our apartment answering service
With Aira, it only takes a few minutes to set up our answering service for your property management company.
Setup
Start by inputting key information about your property management business. Think about the types of questions you typically get and any unique aspects of how you operate. Use this to customize your AI agent's responses to match your management style and preferred tone. Aira integrates seamlessly with tools like Buildium or Appfolio, ensuring your calls and data stay connected from day one.
Testing
Before going live, run a few test phone calls to ensure your AI agent is responding the way you want. Listen to how it handles different scenarios and make adjustments as needed until it's just right for your property management business. You can easily tweak the answering service's responses based on these results.
Go live
Once you're happy with the setup, you're ready to go live. You can either forward just overflow calls to Aira or you can have our virtual receptionist answer all of your phone calls. If you need any help along the way, our support team is ready to assist. We're committed to ensuring your call answering service works exactly as you expect it to.
WHO USES OUR APARTMENT ANSWERING SERVICE
Who we serve
The short answer: everyone. Aira is a pro at multitasking and making your life as a property manager, landlord, or investor easier.
HOAs and condominium associations
Be reachable even after hours. Aira answers resident calls, collects maintenance details, and keeps communication flowing.
Real estate investors, landlords, and vacation rentals
Impress potential tenants with professional, responsive communication—without sacrificing your time.
Apartment complexes, individual property owners, and more
Never miss a viewing call. Aira picks up tenant calls automatically, keeps them satisfied, and lightens your workload.
FAQs about our property management answering service
Have a question about our virtual receptionist for property management that isn't answered here? Get in touch.
We understand that traditional property management call centers can be prohibitively expensive, especially when you're managing multiple properties with a small team. Our service starts at just $24.95 for 30 calls - making professional 24/7 coverage affordable even for independent property managers. No hidden fees, no long-term contracts.
Ready to handle every tenant call?
Stop missing tenant calls and potential leads. Start providing 24/7 professional service. Try Aira for free for 7 days.
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